FREQUENTLY ASKED QUESTIONS

Full Transmissions: Unless pallet and/or straps are damaged, customers are encouraged to return transmission cores using the original pallet / shipping container. Securely strap your core, preferably using the straps we use to ship your newly built transmission. Take a picture of strapped core return for insurance purposes should damage occur in transit. Once you have confirmed your core is ready to be returned, we will line up freight to pick up your core and a Bill Of Lading will be emailed to you. Torque Converters: There will be a $50 clean up fee on torque converters that are not properly drained. · Drain torque converter by placing it upside down to allow fluid to empty. A clean up fee will be charged on all torque converters not properly drained ! · Place drained torque converter hub side up, preferably in the box that it was shipped in, or other heavy duty shipping box. · Be sure to use sufficient packing material to protect the torque converter from damage during shipping. · Contact our office and we will be happy to assist you in generating a return UPS shipping label. Obtaining a shipping label from our office allows you, the customer, to save $$ on shipping. It also provides us with necessary tracking information to make sure your core has been received. Of course, we are happy to answer all inquiries about returns: Please contact us at 319.326.9663 or nozone.billing@gmail.com